For any pass-related issues, please email Sonic Temple to contact our ticketing customer service team for help. We can be reached at [email protected].
We do not offer any sort of official meet and greet add-ons for purchase for our events. Rock Royalty passes will have exclusive Meet & Greet opportunities.
You can purchase passes online via Front Gate Tickets or our friends at Jampack where you can purchase Hotel + Admission bundles. Please see our PASSES PAGE for full info. There are no physical outlets for walk-up sales in advance of the festival.
Not to worry! Passes are fulfilled and shipped in batches over several weeks. If your order is being shipped within the U.S., you will receive a tracking number once your pass has been mailed. Passes ship approximately three – four weeks before the festival.
Shipping address can be updated at any time, up until the label for your package has been printed. Please log into your Front Gate account HERE by hitting “sign in” at the top of the page! From there, you’ll be able to view and manage your order. Note: Shipping addresses can not be updated after the label for your package has been printed.
If you need any assistance, please email us at [email protected].
Yes, someone other than the original purchaser can pick up the wristbands. However, they will need to bring the original order confirmation email, a copy of the original purchaser’s government-issued photo ID, and written consent from the original purchaser stating they can pick up the wristbands.
Stadium passes allow access to our four stages outside of the stadium, and bowl stadium seating at our Main Stage. Field passes allow access to our four stages outside of the stadium, as well as floor access within the stadium. GA PLUS passes also allow you access to stadium seating as well as floor access.
The box office will accept a State issued Driver’s license, a government-issued Non-Driver ID Card, Military ID, or Passport. Please make sure to have one of these forms of ID with you!
No. We do not offer refunds or exchanges on pass sales. All artists and scheduled performance times are subject to change. Festival is outdoors and is held rain or shine.
If you miss your payment, you will have up to a 30-day grace period to pay your next installment before your order is subject to cancellation and a non-refundable $50 fee + $15 termination fee.
Want to level up your experience? You can upgrade early by dropping us a line at [email protected]. If you decide to wait, you can also check for upgrades (based on availability) at the festival Box Office. Just keep in mind that spots are limited and sell out fast!
No, your pass is an RFID wristband and a weekend pass is not transferable across multiple attendees.
The box office will be located directly next to the Festival Entrance. Box Office hours of operation will be announced closer to the festival.
Pre-order merchandise will be shipped separately from festival passes, no later than two weeks prior to the festival. You will receive an email with tracking information as soon as your merchandise package has shipped.
When a show is not currently on sale (ex: pre-sale or a sold out pass type or show), items may be listed on a waitlist to offer festival or camping passes that aren’t available to the public. Due to high demand and limited availability, pricing will be dynamic and is subject to change.
No, not every pass will offer a waitlist, due to availability.
While viewing the Sonic Temple shopping cart, log in to your Front Gate Tickets account HERE. Click on the “YOUR ACCOUNT” tab at the top of the page. If a waitlist is available for the event you are interested in, you will see “WAITLIST” in your account options.



You will be prompted to update your Payment Method and Shipping Address in the following steps. Once your request is submitted, you will receive an email confirmation summarizing your request.
Please note there is no way to estimate how long it will take to be next in line. There is no guarantee that you will receive an offer to purchase waitlist passes. If passes become available to purchase and your request is approved, you will be sent a waitlist confirmation. Please review this confirmation to ensure that your information is still correct. Unless you opt out of your request by the date listed in your email confirmation, you will then be charged the full amount requested to your stored Payment Method.
*Please review your stored payment method. Since only one payment method can be saved to your Front Gate account at a time, any layaway purchases made for an FGT event might have overwritten the payment method you entered at the time of the request. Upon payment, you will receive an Order Receipt and your order will be delivered to your stored Shipping Address if the purchase was made during the event’s shipping timeline.
No. Signing up for the waitlist grabs a spot in line but does not guarantee that passes will be available at a later date.
Currently, layaway is not available for waitlist passes. You will be charged full price at time of purchase.
Waitlist passes will be released as they become available. You will receive the waitlist offer when your turn comes up, should they become available. You are not guaranteed an offer to purchase tickets.
Waitlist passes will ship if they were purchased before the shipping cutoff. If your tickets are purchased too late to ship for your event, they can be picked up at the box office / will call window with a photo ID.
Log into your Front Gate Tickets account. Click on “YOUR ACCOUNT” at the top of the page. Then select “WAITLIST.”



Yes, you can update your request at any time by logging into your Front Gate Tickets account and selecting “Waitlist” under the “My Account” tab.